中文 | EnglishFAQs

Registration

How do I register/sign in?

Got to http://www.echinacities.com/friends/. On the right side of the page, enter a username, email and password and click “Sign Up” to register. If you’re already a member, just enter your username or email and password into the sign in fields at the top right side of the page. It’s that simple!

Membership

What membership options are available?

There are currently three membership options available: free standard membership, silver and gold VIP membership.

What do I get for free?

When you join eChina Dating, you will be able to create your own profile - letting people know who you are, what you like and who you would like to meet. You will also be able to upload five photos, send greetings and interests to other members. Standard members can also read all messages from paid members. However, standard members are unable to read or send messages to and from other standard members, nor do they have access to our instant messaging service.

Why sign up for VIP membership?

VIP members enjoy greater access to the website’s feature and more prominent exposure. See table below for full list of benefits:

Standard Member:

Create own profile / Send an interest / Add 5 photo / Read messages from paying members

Silver Member:

Create own profile / Send an interest / Add 5 photo / Read messages from paying members / Instant messaging / Allow standard members to read your message

Gold Member:

Create own profile / Send an interest / Add 5 photo / Read messages from paying members / Instant messaging / Allow standard members to read your message / Send messages that are ranked above standard members’ messages

How do I become a VIP member?

To upgrade and enjoy the full features on this site, click on “Upgrade Now” on the top right side of the website and follow these simple steps:

1) Online payment: Once you've chosen your membership package, click on 'Continue Upgrade' to enter the payment page. You may then choose from a number of payment options including online banking, Alipay and PayPal. Once the payment has been verified, our admin will activate your account and send you an email notification. Your new account will then become active and ready for use the next day.

2) Once selected, proceed to pay for the membership package. There are currently three main methods to pay for VIP membership: online payment via online banking or Zhifubao, redeeming your eChina points (600 points needed for 1 month VIP membership), or paying via your local bank or PayPal.

e-Credit

What is e-Credit?

e-Credit is a special type of online credit that can be used to pay for special communication features on eChina Dating. This new service allows members to pay per message, rather than purchase a monthly VIP subscription. If you see someone you like, simply use the e-Credit to send them a message. The receiver will also be allowed to open, read and reply to the message as well as use the instant chat feature.

How to buy e-Credit?

1) Online payment: Two options are available for online payment: PayPal and online banking. Click on 'Online Banking' and then fill out your contact details to get to the payment page. You can choose to pay by bank card , mobile top-up card etc. Click on 'PayPal Payment' and then fill out your contact details to get to the payment page. If you already have a PayPal account, simply select 'Use existing PayPal account' and enter your details to pay. If you are not an existing PayPal member, simply register an account and follow the prompts.

2) Offline payment: If paying online isn't a feasible or convenient option for you, you can choose to pay via your 'Local Bank'. All you have to do is pay the amount into the following bank account:
Account number: 0200007609047475473
Bank name: ICBC (中国工商银行)
Account name: 北京斯德克科技有限公司
Bank branch: 紫竹院支行

3)Once the payment has gone through, the admin will activate your e-Credit and send you a notification email.

Profiles, Search, Visibility

How do I edit my profile?

Editing your profile is simple. After you’ve logged in, simply click on “Edit Profile” on the homepage (under your profile picture) or directly edit your profile on the Basic Info page found by clicking “Profile” on the main navigation bar. After you’ve finished making changes, simply click on the “Save” button.

What are your profile picture requirements?

Your profile picture represents you and is a crucial factor for many people using dating sites. As such, we strive to ensure that the pictures are good quality and accurate. When uploading a photo, please ensure it meets the following criteria:

1)Photos must clearly depict the member’s face

2)Photos and images containing pornography or the suggestion thereof, nudity or any other imagery that violates the laws of the People’s Republic of China will be rejected

3)Photos cannot be group shots.

4)Members can upload up to five photos in one of the following formats: jpg, png, bmp

5)Photos must be genuine and cannot depict someone or something else

The main reasons for rejecting a profile picture is that the image doesn’t show the face clearly, poor image quality, the image incorporates graphics or effects, images contain nudity or profanity, images clearly represent someone other than you (we really don’t think Brad Pitt will sign up for eChina Dating any time soon!).

Why verify my profile?

Verifying your profile helps build up trust among other members and shows that you are a serious eChina Dating member. A “V” badge on your profile tells other members than your profile picture and basic info like gender, age and nationality are genuine. Despite being a voluntary feature of the site, we strongly encourage all serious members to verify their profiles. Please note that we destroy all identification documents once the verification process has been completed. We do not, under any circumstances, share personal info with a third party.

How do I find members of interest?

eChina Dating will automatically recommend members based on your profile info. You can browse through these recommendations on the bottom of the home page. Alternatively, you can find members using our popular keyword search which allows members to browse singles by city, by newest photos, by most popular members etc.

Finally, the third option is using doing a search. Members can use either the basic or advanced search, depending on how specific their requirements are. Also, you can search members by username or account number to find a specific person.

Features and Communication

What is a Featured Message?

1) Gold VIP users can use the Featured Message feature to send a message that will appear at the top of the recipient's inbox.

2) Gold VIP can send 5 featured messages per day, but it is not possible to send more than 1 to the same recipient.

3) If a member receives several featured messages from other users, the newest will be displayed on top.

What are points and how can I use them?

Points are a virtual currency valid on eChina Dating. Members can accumulate points over time which can then be exchanged for free VIP membership. Members who sign in the first time automatically get 20 points. Two points are awarded when you upload a profile picture for the first time and ten points are awarded for verifying profiles. In addition, members with complete profiles will be awarded 2 points for each day they sign in.

How do I contact other members?

eChina Dating offers several communication options. Members can show interest in other users and send greetings. Members can also send messages to each other, but standard members will not be able to read the messages sent by other standard members. Silver and gold VIP members can send and read unlimited messages as well as avail of our instant messaging service.

How many messages can I send per day?

VIP members can send and read as many messages as they like. Free standard members on the other hand, can send messages but cannot read them (unless the message is from a VIP member).

Why can’t I read my messages?

If you haven’t upgraded to VIP membership, you will not be able to read messages from other standard members. You must upgrade to VIP membership to unlock the messages.

How do I keep track of who I like?

You can add members to My Favorites. This list will not be visible to other members. However, they will receive a notification when you add them to your favorites list. It serves similar to a bookmark, in that you can keep all the people you’re interested in in one convenient place. Members can be added or removed from the list at any time at your own discretion.

How can I increase the visibility of my profile?

Elevate your status from non-paying commoner to VIP member, that’s how! VIP members will be ranked above standard members in search results and listing pages.

Contacts, Refunds, Troubleshooting, Cancellation

How do I report abuse or troubleshooting?

If you come across any problems which affect your usage of the site, including troubleshooting or harassment by other members, please send an email to dating@echinacities.com. Please make sure to clearly articulate the nature of the problem and don’t forget to state your username or guest ID when contacting us via email.

How can I cancel my eChina Dating account?

We don't recommend that you cancel your account, but suggest hiding your profile instead. When your profile is hidden, no-one will find you but you can always come back when you change your mind.

If you do want to completely cancel your account however, you can do so by sending an email to dating@eChinacities.com with your email address (the one used when signing up for eChina Dating), username and password. We will then cancel the account for you. Please note that by cancelling your account, you will no longer be able to log in to eChina Dating.

What is your refund policy?

Paying for VIP membership is a final sale and will not be refunded. If you cancel your VIP membership, your paid status will remain until the last date covered by your last payment.

I have another question – who do I contact?

We are always happy to help eChina Dating members. To contact us, please send an email to dating@eChinacities.com.

For advertising and marketing please:marketing@echinacities.com

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